How will my Kindred Thread ship my order?
Your order will be beautifully wrapped in tissue paper, with sewn-in labels and hang tags suitable for gift-giving. We are pleased to offer complimentary first class shipping to our customers in the United States and Canada. If you would prefer an alternate shipping method, please leave us a comment at check-out and we will invoice you for actual shipping costs. For our overseas buyers, we charge actual shipping cost; please contact us for a shipping quote before purchasing.
Purchases from our Modiste line qualify for premium shipping and handling. These items will be packaged in a collectible gift box and will be upgraded to USPS Priority Mail with insurance and delivery confirmation at no additional cost to you.
Orders with multiple items may ship separately and at different times. We will send you a final shipping confirmation email after all packages have shipped.
What level of workmanship can we expect from Kindred Thread?
Collectively we have 35 years of sewing experience and we take pride in the quality of our work. All seam allowances are professionally finished with an overlock stitch to contain the fabric edges within the seam. We use a variety of closure methods depending on the requirements of the garment, including high-quality extra-soft velcro, set-in or sewn-in snaps, and machine-sewn buttonholes.
We use high-quality materials, with a strong preference for 100% cotton or other natural fibers. All fabric and trims are pretreated to reduce shrinkage and dye transfer. We take great care to ensure that our creations will be allergy-friendly: both of our homes are smoke free, and we use unscented laundry detergent to pre-wash fabric. If you have any questions, please contact us.
Does Kindred Thread accept returns?
We strive for customer satisfaction and we stand behind our creations. If you are dissatisfied with your purchase, you may return the item within 30 days of receiving it for a full refund (excludes custom orders). Item must be in perfect, unused condition. Sorry, shipping costs will not be refunded.
Will Kindred Thread garments fit my doll?
Kindred Thread garments are designed to fit the 18″ American Girl® doll and other 18″ soft bodied dolls. American Girl® dolls vary in “plumpness” from the rounder early Pleasant Company® dolls to the svelte dolls currently manufactured by Mattel®. We have both pre-Mattel and Mattel dolls in our personal collections, so if you have questions about the fit of a particular garment, please contact us before purchasing.
Are Kindred Thread garments appropriate for children?
Due to laws regulating the manufacture of children’s products, Kindred Thread garments are intended for adult collectors only.
What if Kindred Thread garments stain my doll?
Dolls can get stains on their vinyl a number of ways, including dye bleeding from their clothes. We pre-wash all of our fabrics to minimize the risk of dye transfer; however, we strongly recommend that you do not leave dark-colored materials in contact with your doll’s body or limbs for an extended period of time. If your doll develops stains, it is almost always possible to get the marks out with a topical application of benzoyl peroxide.